Your common questions about Canadameds answered.
Click on the links below to get the answers to the questions. If you have a question that is not answered here, please contact your Canadian pharmacy.
- Do I get charged a shipping charge for every prescription?
- Is there a dispensing fee charged for each prescription?
- Are all prescription drugs available?
- What is the difference between a brand drug and a generic drug?
- What information does Canadameds need from me so that my order will be processed as fast as possible?
- How long will my order take to process?
- Why can Canadameds only fill a prescription for a maximum of three months?
- What can slow down the process of my order?
- What do you accept for payments?
- Do you accept prescription returns?
Do I get charged a shipping charge for every prescription?
Shipping charges are $10.00 (US Dollars) for all Prescription Orders from each Country you place your order(s) from.
Is the dispensing fee charged for each prescription?
Our Dispensing fees are included in our prices. There are NEVER any hidden fees at Canadameds.com.
Are all prescription drugs made available?
No. We do however have the majority of medications available. If you are unable to find a medication on our website please contact us at our contracted Customer Service Center Toll Free 1-877-542-3330 and we will try to locate it for you.
What is the difference between a brand name drug and a Generic drug?
A generic drug is a medication for which the original manufacturer has lost patent protection. Because of this, other manufacturers are allowed to produce and sell the exact medication at a lower more competitive price.
The generic drug is the exact same medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.
What information does Canadameds need from me so that my order will be processed as fast as possible?
To make the ordering process run smoothly, we need from you:
1) A Customer Agreement form. You can submit this to us in 1 of 3 ways:
- Submit it online
- Sign and fax it to us toll free at 1-877-994-2121
- Sign and mail it to us
Canadameds.com
Contracted Customer Service Center
The Bay Corporate Center,
Bay St., 2nd Floor,
St Michael,
Barbados BB14038
Phone: 1-877-542-3330
2) A Patient History questionnaire. You can submit this to us in 1 of 3 ways:
- Submit it online
- Complete it and fax it to us toll free at 1-877-994-2121
- Complete it and mail it to us
Canadameds.com
Contracted Customer Service Center
The Bay Corporate Center
Bay St., 2nd Floor
St. Michael
Barbados BB14038
3) A valid prescription. Prescription's must be mailed in directly to us or faxed to us from your physician's office.
4) Your billing information: a credit card that is either MasterCard, Visa, or a personal check.
How long will my order take to process?
It takes at least up to 10 - 14 business days to process your prescriptions once we have your COMPLETE patient profile and your VALID prescription, plus 7 to 10 business days for shipping. The entire ordering process can take up to 21 working days to arrive at your door.
Why can Canadameds only fill a prescription for a maximum of 3 months?
Due to regulations put into place in some countries, citizens are only allowed to import a maximum of 3 months worth of medication for personal use. Any amount above this 3 month limit is not considered "personal use".
What can slow down the process of my order?
At Canadameds, our goal is to get your medications processed within 8 business days, and 7-10 business days for shipping. Sometimes, this process can be slowed down slightly if:
- Your credit card information is inaccurate or incomplete. Always ensure that you copy down your credit card information accurately, and ensure that all the fields are completed when filling in our on-line forms.
- Your credit card company denies the purchase because it is from a foreign company. Sometimes as a security measure, credit card companies will deny purchases that are made in a foreign country if they can tell that you haven't traveled there recently. It helps if you are able to speak to your credit card company to let them know that a purchase from Canadameds.com will be going through on your credit card, so that they will know to permit this purchase.
What do you accept for payment?
At Canadameds, we accept VISA, MasterCard, and Personal checks. We do not accept Postal Money Orders.
Do you accept prescription returns?
Because of the nature of prescription products they cannot be reused once they have been out of the care of the dispensing pharmacist. However, if you are dissatisfied with the products you receive or with the service we provide, we will give you a full refund. In the event of a defect or damage to a prescription product, it will be exchanged and a replacement shipped.
Common Questions