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FAQ: Common Questions and Answers

Is it necessary to have a prescription for your products?
Yes, a prescription is required for all prescription medications. You must provide a valid prescription from a licensed practitioner.
What is the maximum amount of medication you can supply at once?
We can supply up to a 3-month supply of medication per order, depending on the prescription.
How long does it typically take for an order to be delivered?
Orders typically arrive within 1-3 weeks from the date of shipment.
Can I cancel my order after it has been placed?
You can cancel your order unless it has already been shipped. Please contact customer service immediately if you need to cancel.
What is your policy on shipping multiple medications in one package?
We generally ship all items in your order together unless otherwise specified or required due to packaging constraints.
Are you able to ship prescription medications?
Yes, we ship prescription medications after receiving and verifying a valid prescription.
What’s the difference between generic and brand-name medications?
Generic medications contain the same active ingredients and are equivalent in dosage, strength, route of administration, quality, and performance characteristics as their brand-name counterparts. However, generics are typically cheaper because they do not require the original manufacturer’s investment in research and development.
Why might the pills I received look different from those I usually get?
Medications can vary in appearance due to differences in manufacturers, especially when sourced internationally. The efficacy and safety remain the same as long as they are approved by relevant health authorities.
Do your partner dispensaries source medications from outside Canada?
Yes, our partnered dispensaries source medications from a global network of countries to ensure a broad range of pharmaceuticals at competitive prices.
I need several medications that aren’t listed on your site. Can you still supply them?
If you require medications not listed on our website, please contact our customer service team. We may be able to source them through our international network.
Is it secure to use my credit card on your website?
Yes, using your credit card on our website is safe. We use industry-standard encryption protocols to ensure your data is protected.
Are there any hidden fees?
No, there are no hidden fees. All charges will be clearly communicated to you before you complete your order.
Do you deliver to countries other than the United States?
Yes, we offer shipping to several countries worldwide. Please check our shipping policy or contact customer service for specifics.
What guarantees do you offer to ensure order delivery?
We guarantee the delivery of your order. If for any reason you do not receive your medication, we will re-ship the order at no extra cost or refund your money.
Do you accept returns?
Due to health and safety regulations, we cannot accept returns of prescription medications once they are dispatched.
Is a licensed pharmacy? is not a licensed drugstore. Instead, we serve as an international prescription service, facilitating access to pharmacies both in Canada and globally since 2002. For further details, please review the Patient Authorization Agreement available on our website.
How does your price match guarantee work?
If you find a lower price from another online pharmacy, we will match the price. Conditions apply, and you can find more details on our website.
Could you explain how promotional codes are used on your website?
Promotional codes can be entered at checkout to receive a discount on your purchase. These codes are offered during promotions and may have specific terms and conditions.
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